Returns & Exchanges

We hope you absolutely love your Return to Carnaby knit — but if something's not quite right, we're here to help.

You can return or exchange unworn, unused items within 14 days of delivery. Please ensure all original tags are still attached.

How to Make a Return

1. Email us at returns@returntocarnaby.com with your order number and if you would like to return or exchange. Any information you can share on why is super helpful for our learning. 
2. We’ll send you simple instructions and the return address.
3. Once we’ve received and inspected your return, we’ll process your refund or exchange.

A Note on Sustainability

We’re a small, conscious business and want to reduce unnecessary returns. If you have any sizing or styling questions before you order, don’t hesitate to reach out — we’re happy to advise.

Thank you for shopping thoughtfully.